A how-to-guide on fixing bounced emails from FlexMLS:
1. Search for email addresses in Contact Management using the Search box. You will only be able to search for the primary email address you have entered for contact in their database entry.
2. Verify that you have the correct email address for your contact. If the email address is wrong, edit your contact by clicking on the Edit Contact button and correcting the incorrect email address. Click the Save Changes button on the bottom of the screen.
3. Send a manual email to verify that you have a working email address.
4. Go to My Sent Emails and resend the links of listings that you want to your contact to receive.
Suppose you no longer want to have subscriptions sent to this contact, but want to keep the information for your contact, you have to delete the Event in the Subscription section of the Searches/Subscriptions tab for your contact in Contact Management.
If you no longer want to keep anything for the contact, Remove the Contact in Contact Management.
Bounced Email Codes
When you receive a bounced/returned email, the best practice is to verify that you have a valid email address. If you confirmed that the email address you are sending to is correct, look for a code in the Diagnostic information for administrators section of the bounced email. The code will have a three-digit number separated by a period.
After you have found the code, look at the section below, and see what needs to be fixed. The below section has the codes that MLS sees frequently. If other codes appear, please contact your email administrator for support. Below are codes that we commonly see with an explanation of the codes:
4.4.7
This code typically indicates an issue on the receiving server. Verify the validity of the recipient address and verify that the receiving server can receive messages correctly. You may have to reduce the number of recipients that receive the email. If you resend the email, it is placed in the queue again. If the receiving server is online, the message is delivered.
5.0.0
Verify that the recipient email address is correct and resend the message. It also could be an email routing problem at the recipient’s company or email provider.
5.1.1
The recipient email address does not exist, is incorrect, or was removed. Verify that you have the correct email address and resend the message.
5.1.3
The recipient email address does not exist, is incorrect, or has been removed. Verify that you have the correct email address and resend the message.
5.1.6
Part of the email’s destination address is missing or incorrect. One example is putting “.con” instead of “.com.”
5.2.1
Email will not send because it is too big. Resend the email as a text version.
5.2.2
The recipient’s mailbox is over its storage limit. The recipient must first clean up or remove email messages before they can receive mail.
5.3.0
This is a routing issue with the recipient’s email server.
5.3.5
This is an email account configuration problem on the server that the recipient receives an email.
5.5.0
The recipient’s email server does not accept the type of email. Have the recipient contact their email service provider for proper configuration.
5.5.2
The recipient’s email server does not accept the type of email. Have the recipient contact their email service provider for proper configuration.
5.7.1
The recipient’s email account has restrictions set on it. They need to have their account configured to accept emails from the FlexMLS system.